As organizations have shifted to operating IT and business processes as a service, optimizing run costs becomes more critical. IT and business leaders therefore need to determine what work is core competency, what controlling activities must be internally delivered, and what work is more commoditized, execution-focused, and may be delivered more efficiently by external suppliers.
Optimizing run costs requires an evaluation of what work should get done, where it should get done, and who should do it. These questions often guide IT and business leaders to consider outsourcing—through managed services, staff augmentation, or shared services—so that service can be delivered at better quality, with greater speed, and at lower cost.
Wavestone has a core competency in advising clients in sourcing evaluations, transactions, and renewals. We believe that sourcing must not only provide cost efficiencies but must modernize and transform the service delivery model to improve the agility and speed of IT-enabled business. Through a transformational approach to service delivery, we have delivered significant cost savings to our clients—an average of 49%. These changes result not from “beating up” the external suppliers’ pricing but by facilitating a collaborative approach between client and supplier that is focused on changing the work and driving out workloads.
Any sourcing strategy and its execution are only as successful as the foundational elements that go into it.
Our Sourcing Methodology
Our team is experienced in all facets of sourcing from strategy development, from vendor evaluation and selection to contracting and negotiation, transition management, supplier governance, and vendor management. All our engagements are only staffed by executive-level consultants who bring these competencies to the table:
Our senior talent has the ability to not only address difficult strategic topics but are detail-oriented for successful execution. The focus is on collaboration, solutioning, and business outcomes rather than price. Wavestone finds that overall cost reductions follow innovative solutions and good business practices.
The Wavestone delivery team for this engagement has deep industry knowledge and practical experience.
Our principals have experience on both the customer-side running projects and the consulting-side execution. Many are former CIOs, CFOs, consulting partners and procurement specialists with an average of more than 20 years of experience.
Our delivery team has worked directly on projects in North and South America, Asia, Australia, and Europe.
Every organization is different, even within the same industry. Our senior consultants have navigated the most complex of these cultures.
We only use data and insight from live deals
We do not use surveys or secondary research data. We perform our own assessments and base our findings only on rich data and cues from Wavestone-led deals. Our experts bring with them practical know-how on evolving technologies, process automation and AI solution sets along with realistic TCO impact. Most importantly, Wavestone Principals have deal context based upon the individuals involved in a specific arrangement, deal artifacts, and deep, long-term client and supplier relationships.
Data we use are no older than 24 months and takes into account contemporary costing, delivery, performance, and operational metrics tailored to your enterprise.
Our methodology is deliberate and meticulous, rigorous but not rigid
Before launching each phase of implementation, we run collaborative and iterative reviews with stakeholders to ensure concrete outputs. Each phase has a decision tollgate that outlines the options available with underlying context and related pros and cons for actionable decision-making.
We offer realistic and referenceable outcomes
All strategy and business case recommendations are backed by execution support—we are as invested in your success as you are. We advise clients through the full life cycle of sourcing from request for proposal to contract, including first-time sourcing projects, contract renewals, and internal shared service functions.
Our focus areas comprise of:
- Business process outsourcing (BPO)
- Infrastructure service delivery
- Help desk, service desk, and end-user services
- Application maintenance and support
- Application development
- Network and telecommunications management
- Managed services
- Shared services
- Contract health check and benchmarking
Bill Fowler has designed and led large complex consulting engagements for Fortune 500 clients, and has worked on some of the world’s largest outsourcing agreements.
Read More Prior to joining Wavestone, Bill led the North American Sourcing Advisory practice for a global consulting firm focused on IT performance improvement. In that role, Bill evaluated a broad range of global outsourced environments and designed governance structures to manage IT operations. Earlier in his career, he established the Application Development benchmarking practice in the US.
- Bill Fowler has designed and led large complex consulting engagements for Fortune 500 clients, and has worked on some of the world’s largest outsourcing agreements.
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